Term and Conditions

Welcome, ghostly shoppers! At Spirit Spooky Store, we’re dedicated to making your Halloween experience magical. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our spooktacular products. By accessing our site and making purchases, you agree to these terms.

1. Website Usage and Access

1.1 Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm you’re of legal age and have the legal capacity to enter into binding contracts.

1.2 Account Responsibility

If you create an account with us, you’re responsible for:

• Maintaining account confidentiality
• All activities under your account
• Providing accurate and current information
• Notifying us immediately of any security breaches

2. Products and Services

2.1 Product Description

We offer a wide range of Halloween products including:

• Costumes: Mens Costumes, Easy Costumes, Halloween Costumes
• Accessories: Costume accessories and enhancements
• Decorations: TV, Movies & Gaming Decor, Costume Themes
• Themed Items: Shop By Theme collections

2.2 Product Availability

All products are subject to availability. While we strive to maintain stock levels, high-demand items during peak Halloween season may sell out quickly.

2.3 Product Restrictions

Certain items have specific usage guidelines:

• Makeup and face paint are for external use only
• Costumes should be used appropriately and safely
• Follow all manufacturer instructions for decorative items

3. Orders and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (up to 3 days during peak season)
• Order is considered accepted when we send shipping confirmation

3.2 Pricing and Payment

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in US dollars and include applicable taxes unless otherwise stated.

3.3 Shipping and Delivery

Shipping Areas: We ship globally except Asia and select remote areas

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4. User Responsibilities

4.1 Accurate Information

You agree to provide:

• Correct shipping and billing information
• Valid email address for order communications
• Accurate customs declarations for international orders

4.2 Prohibited Activities

You may not:

• Use our products for illegal purposes
• Resell our products without authorization
• Misuse personalization services
• Attempt to compromise website security

4.3 International Customers

International customers are responsible for:

• All customs duties and import taxes
• Complying with local import regulations
• Providing accurate customs documentation for returns

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the delivery date. To initiate a return:

1. Contact our Customer Service at [email protected]
2. Include order details and reason for return
3. Package items securely with original tags and packaging
4. Ship to: Spirit Spooky Store Returns, 2068 Hickory Ridge Drive, Las Vegas, US 89101

5.2 Non-Returnable Items

For safety and quality reasons, we cannot accept returns for:

• Opened makeup and face paint
• Used accessories showing signs of wear
• Custom or personalized “Shop By Theme” items
• Final sale items
• Items damaged by customer mishandling

5.3 Refunds and Exchanges

Refunds: Processed within 5-7 business days of receiving returned items

Exchanges: Available for size variations, colors, or alternative products of equal value

Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 Website Content

All content on spiritspookystore.com including:

• Logos and branding
• Product designs and descriptions
• Website layout and graphics
• Themed content and categories

are property of Spirit Spooky Store and protected by copyright laws.

6.2 User Content

By submitting reviews, photos, or other content, you grant us permission to use it for marketing and website improvement purposes.

7. Liability Limitations

7.1 Product Usage

Spirit Spooky Store is not liable for:

• Improper use of costumes or accessories
• Allergic reactions to makeup products (test first!)
• Damages from improper product usage
• Consequences of not following safety guidelines

7.2 Website Operations

We strive for uninterrupted service but are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party service interruptions (payment processors, shipping carriers)

8. Privacy and Data Protection

We respect your privacy and handle personal information according to our Privacy Policy. We collect only necessary information for order processing and customer service.

9. Governing Law

These terms are governed by Nevada state laws. Any disputes shall be resolved in courts located in Las Vegas, Nevada.

10. Changes to Terms

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

🎃 Remember: At Spirit Spooky Store, your satisfaction is our potion for success! Thank you for choosing us for your Halloween adventures.

Happy Haunting!