Welcome, ghostly shoppers! At Spirit Spooky Store, we’re dedicated to making your Halloween experience as magical as a witch’s spell. Whether you’re preparing for a spooky party or transforming into your favorite character, we’ve got you covered! Below, you’ll find all the details about our shipping and returns processes.
📦 Shipping Information
We ship globally (except Asia and select remote areas) to bring the spirit of Halloween to your doorstep! Here’s how we deliver your spooky goods:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak Halloween season, please allow up to 3 business days for processing.
Shipping Methods & Timeframes
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment
- Free Shipping:
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
💡 Note: Delivery times may vary during holidays and peak seasons. International orders may be subject to customs fees, which are the customer’s responsibility.
🔄 Returns & Exchanges
While we strive for perfection, we understand that sometimes things don’t go as planned. That’s why we offer a straightforward returns policy!
Return Timeframe
You have 15 days from the delivery date to request a return or exchange. After this period, returns cannot be accepted.
Our 3-Step Return Ritual
- Contact Our Witches’ Circle (Customer Service)
Email us at [email protected] with the following information:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Order Number
- Product Name(s) to Return
- Reason for Return
- Preferred Solution: [Refund / Exchange for (specific product)]
- Photos of damaged/defective items (if applicable)
- Prepare Your Magical Package
- Include all original tags and packaging
- Ensure costumes and accessories are unworn and in original condition
- Include a copy of your order confirmation or packing slip
- Securely package items to prevent damage during return shipping
- Send to Our Haunted Mansion
Ship your return to:
Spirit Spooky Store Returns
2068 Hickory Ridge Drive
Las Vegas, US 89101
💸 Refund Information
Once we receive your return, here’s what to expect:
- Refund Processing Time: 5-7 business days after we receive your return
- Refund Method: Funds will be returned to your original payment method:
- Visa/MasterCard/JCB: 5-7 business days
- PayPal: 3-5 business days
💡 Note: Original shipping fees are non-refundable, unless the return is due to our error.
🔄 Exchange Policy
Prefer a different size or spookier costume? We offer exchanges for:
- Different sizes of the same costume
- Different color variations
- Alternative products of equal value
Exchange processing time: 7-10 business days after we receive your return.
⚠️ Items That Cannot Be Returned
To ensure the safety and quality of our spooky products, we cannot accept returns for:
- Opened makeup and face paint (for hygiene reasons)
- Used accessories that show signs of wear
- Custom or personalized items from our “Shop By Theme” section
- Final sale items (clearly marked during purchase)
- Damaged items due to customer mishandling
🔮 Damaged or Defective Items
Received a cursed item? Contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damage, and we’ll send a replacement faster than a vampire fleeing sunlight!
🌍 International Returns
For our global ghostly community:
- Return shipping costs are the customer’s responsibility
- Please indicate “RETURNED GOODS” on customs forms
- Original shipping fees and customs duties are non-refundable
❓ Need Help with Your Return?
Our friendly support team is here to make your return experience as smooth as a phantom’s flight!
- Email: [email protected]
- Response Time: 24-48 hours
🎃 Remember – at Spirit Spooky Store, your satisfaction is our potion for success! Now go forth and continue your spooky shopping adventures!