Welcome, ghostly shoppers! At Spirit Spooky Store, we want every Halloween experience to be spellbindingly perfect. While we strive to ensure our costumes and decorations meet your ghoulish expectations, we understand that sometimes things don’t work out as planned. That’s why we’ve created this hauntingly simple returns policy!
Return Timeframe
You have 15 days from the delivery date to request a return or exchange. Like Cinderella’s carriage at midnight, returns magically transform after this period!
Return Process – Our 3-Step Ritual
Step 1: Contact Our Witches’ Circle (Customer Service)
Send your return request to [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Message:
• Order Number:
• Product Name(s) to Return:
• Reason for Return:
• Preferred Solution: [Refund / Exchange for (specific product)]
• Photos of damaged/defective items (if applicable):
Step 2: Prepare Your Magical Package
- Include all original tags and packaging
- Ensure costumes and accessories are unworn and in original condition
- Include a copy of your order confirmation or packing slip
- Securely package items to prevent damage during return shipping
Step 3: Send to Our Haunted Mansion
Ship your return to:
Spirit Spooky Store Returns
2068 Hickory Ridge Drive
Las Vegas, US 89101
Refund Information
Refund Processing Time: 5-7 business days after we receive your return
Refund Method: Funds will be returned to your original payment method:
- Visa/MasterCard/JCB: 5-7 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable, unless the return is due to our error.
Exchange Policy
Prefer a different size or spookier costume? We offer exchanges for:
- Different sizes of the same costume
- Different color variations
- Alternative products of equal value
Exchange processing time: 7-10 business days after we receive your return
⚠️ Items That Cannot Be Returned ⚠️
To ensure the safety and quality of our spooky products, we cannot accept returns for:
- Opened makeup and face paint (for hygiene reasons)
- Used accessories that show signs of wear
- Custom or personalized items from our “Shop By Theme” section
- Final sale items (clearly marked during purchase)
- Damaged items due to customer mishandling
Damaged or Defective Items
Received a cursed item? Contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damage, and we’ll send a replacement faster than a vampire fleeing sunlight!
International Returns
For our global ghostly community (serving everywhere except Asia and select remote areas):
- Return shipping costs are the customer’s responsibility
- Please indicate “RETURNED GOODS” on customs forms
- Original shipping fees and customs duties are non-refundable
Need Help with Your Return?
Our friendly support team is here to make your return experience as smooth as a phantom’s flight!
Email: [email protected]
Response Time: 24-48 hours
Remember – at Spirit Spooky Store, your satisfaction is our potion for success! Now go forth and continue your spooky shopping adventures!